Frequently Asked Questions
Have a question? Please see below for answers to common questions from customers.
Magnetic PlayWall™ FAQs
Will the Magnetic PlayWall™ damage walls?
No, the Magnetic PlayWall™ is designed to be removable and renter-friendly. It sticks using micro-suction (thousands of tiny suction cups), so there's no glue and no sticky residue left behind.
Applied to a clean, smooth, compatible surface and removed slowly, it comes away cleanly. Every wall finish is a little different, so we always recommend checking your surface first and if you'd rather not stick anything to the wall, our board-backing option gives you the same play space without it.
How big is the Magnetic PlayWall™?
The Magnetic PlayWall™ measures 95 cm high × 60 cm wide a generous, dedicated play space for building with magnetic tiles, learning letters and numbers, drawing, setting up daily routines and imaginative play. It's large enough to grow with your child, while still fitting neatly into a bedroom, playroom or living area.
Can you use Connetix tiles on the Magnetic PlayWall™?
Yes, the Magnetic PlayWall™ works beautifully with Connetix® tiles and other lightweight magnetic toys, turning a smooth wall into a vertical play space. It also works with magnetic ball runs, letters, numbers and shapes. For ball runs, build a flat base layer of tiles first for the best hold.
What walls and surfaces does the Magnetic PlayWall™ work on?
The Magnetic PlayWall™ works best on clean, smooth, non-porous surfaces - including cured painted plaster, painted timber, laminate, glass, mirrors, cupboards and smooth doors.
It's not suitable for textured, chalky, brick, uneven, wax-coated, peeling, damp or freshly painted walls (let new paint cure for around six months first). If you're unsure, check our Wall Compatibility Guide or send us a photo at hi@smartypals.com.au and we'll help.
What is a magnetic wall decal?
A magnetic wall decal is a self-adhesive magnetic surface that turns an ordinary wall into an interactive play and learning space. The SmartyPals Magnetic PlayWall™ is one large, lightweight decal far bigger than a traditional magnetic whiteboard - that installs in minutes without drilling and encourages hands-on, screen-free play. Kids can build, learn and create on it, then everything wipes clean for next time.
What is a magnetic PlayWall™?
A magnetic playwall is a dedicated wall space where children play and learn with magnets. On the SmartyPals Magnetic PlayWall™, kids can build words and numbers, do simple maths, create artwork, follow daily routines and enjoy imaginative play. Because it works with so many magnet sets and tiles, it grows with your child from the toddler years through school age.
Not sure if your wall is compatible?
If you're unsure whether your wall will work, send a photo to our team at hi@smartypals.com.au and we'll help you check before you buy. If your surface isn't ideal, our Magnetic Board and Board & Stand options give you the same play experience without sticking anything to the wall.
Can you install the Magnetic PlayWall™ in a rental?
Yes, you can. The Magnetic PlayWall™ is renter-friendly. It uses micro-suction to stick (no glue, screws or drilling) and removes cleanly from compatible surfaces, so it's a great fit for rentals. If you'd prefer a completely non-permanent option, our Magnetic Board Bundle or Board & Stand lets you set up the same play space anywhere.
What's the best magnetic wall decal for Australian kids?
The SmartyPals Magnetic PlayWall™ is designed right here for Australian families, with a renter-friendly, peel-and-stick design and compatibility with magnetic tiles, letters, numbers and liquid chalk markers. It's beautifully designed to suit modern Aussie homes, backed by local support, and built around our promise of Less Screens, More Play™.
What age is the Magnetic PlayWall™ suitable for?
The Magnetic PlayWall™ is designed for children aged 3 years and up, with adult supervision. It's made to grow with your child, from early letter and number play through to more complex building, drawing and storytelling as they get older. It's for indoor use only.
What can kids do on the Magnetic PlayWall™?
On the Magnetic PlayWall™, kids can build with magnetic tiles, learn letters, numbers, colours and shapes, practise drawing and writing, act out role-play scenes, follow visual routines and proudly display their artwork. Paired with our magnet sets and dustless chalk crayons, it becomes an ever-changing space for hands-on, screen-free play.
What's the difference between the Magnetic PlayWall™ and a magnetic whiteboard?
The Magnetic PlayWall™ is a large, lightweight wall decal that installs without drilling or mounting, while a magnetic whiteboard is usually smaller, heavier, needs hardware to hang and is designed mainly for writing. The PlayWall gives kids a much bigger, more versatile space for building, learning and imaginative play and you can still write on it with liquid chalk or whiteboard markers.
Can you write on the Magnetic PlayWall™?
Yes, you can write and draw on the Magnetic PlayWall™ with liquid chalk markers or whiteboard markers, and it wipes clean for next time. Our dustless chalk crayons are made to work on it too, so kids can colour and create without the mess.
How much does the Magnetic PlayWall™ cost, and what's included?
The Magnetic PlayWall™ starts at $89, and you receive the magnetic wall decal itself (95 cm × 60 cm), ready to install in minutes without drilling. Magnet sets and dustless chalk crayons are sold separately so you can choose the themes your child will love most — many families start with the PlayWall plus an Alphabet or Number set.
Does the Magnetic PlayWall™ come with magnets?
No, the Magnetic PlayWall™ is the magnetic wall surface, and magnets are sold separately so you can pick the sets that suit your child. Our magnet sets start at $25 and include options like Alphabet, Numbers, Shapes, Dino Discovery and Little Chef, and they all work on the PlayWall as well as your fridge.
Can you reposition or re-stick the Magnetic PlayWall™?
Yes, because the Magnetic PlayWall™ uses micro-suction rather than glue, you can gently peel it back and reposition it if you get a bubble or want to adjust the placement. It's reusable around 3–4 times when the backing is kept clean and dust-free. If it stops gripping, wipe the back with a little water, let it dry fully, then reapply to a clean, smooth surface.
How do you clean the Magnetic PlayWall™ and remove marker?
To clean the Magnetic PlayWall™, wipe the front gently with a slightly damp cloth. Liquid chalk marker, whiteboard marker and our dustless chalk crayons all wipe away easily, so it's ready for the next creation. Avoid harsh chemicals or soaking it, and let it dry before adding magnets again.
Is the Magnetic PlayWall™ good for independent and sensory play?
Yes — the Magnetic PlayWall™ is designed for open-ended, hands-on play, which many families find lovely for independent playtime and tactile, sensory exploration. Children can build, sort, draw and create at their own pace, standing and moving as they play. As always, it's best enjoyed with supervision for ages 3 and up.
Can I return the Magnetic PlayWall™ if it doesn't suit my wall?
Magnetic PlayWall™ wall decals aren't covered by our 30-day change-of-mind guarantee, because a good result depends on your specific wall surface. That's why we recommend checking our Wall Compatibility Guide first, or sending us a photo before you buy.
If a decal arrives damaged, is creased so it won't apply properly, or won't adhere when correctly installed on a compatible surface, we'll happily sort out a replacement or refund - just send clear photos or video within 48 hours of delivery. Prefer zero risk? Choose our board-backing option instead.
Shipping
Can I track my order?
Yes, you'll receive a tracking number by email as soon as your order ships. If it hasn't arrived in your inbox, please check your spam folder or email us at hi@smartypals.com.au and we'll resend it.
How much does shipping cost?
Shipping across Australia is calculated by weight at checkout and starts at $12.95, which covers packaging, postage and handling. Orders over $200 within Australia ship free — the discount is applied automatically at checkout. For international orders, rates and any duties are shown at checkout before you pay.
Do you ship internationally?
Yes — SmartyPals ships to the USA, Europe and New Zealand, alongside Australia-wide delivery. International shipping rates and estimated delivery times are shown at checkout, and any customs duties will be displayed there too.
How long does shipping take?
Orders are processed within 1–2 business days, then delivery times vary by destination: around 3–7 days within Australia, 5–7 days to New Zealand, and 7–10 days to the USA and UK. You'll receive tracking as soon as your order is on its way.
SmartyPals
How does SmartyPals support learning through play?
SmartyPals supports learning through play by giving children beautiful, hands-on toys that invite them to explore, create and problem-solve, no worksheets or screens required. Our products encourage early literacy, numeracy, creativity and fine motor skills through open-ended play, all guided by our mission: Less Screens, More Play™.
Has SmartyPals won any awards?
Yes, SmartyPals is a winner at the Kiindred Baby & Toddler Awards, with the Magnetic PlayWall™ recognised for its innovative, screen-free approach to educational play. We're proud that families and industry alike love what we're building.
Is SmartyPals Australian?
Yes, SmartyPals is proudly Australian-owned and operated, founded by a Sydney mum (and dad) who wanted more meaningful, screen-free play for her own children. Everything we make is designed with Australian families in mind.
Are SmartyPals magnets safe for toddlers?
SmartyPals magnets are made from non-toxic, child-safe materials and are tested to the Australian/New Zealand toy safety standard AS/NZS ISO 8124.1. They're recommended for children aged 3 years and over, with adult supervision, and we suggest checking pieces regularly for wear. As with any small parts, please keep them away from children under 3.
What makes SmartyPals different?
SmartyPals brings together beautiful design, character-led play (our Pals) and genuine educational value, without the noise, clutter or overwhelm of ordinary toys. We're warm and playful rather than clinical, and every product is made to be used again and again, supporting your child's development while looking lovely in your home.
How can I stay updated on new products and offers?
The best way to stay in the loop is to join our email Play Club at smartypals.com.au, or follow us on Instagram @smartypals_. You'll be first to hear about new releases, restocks, play ideas and special offers.
My question isn't listed — what should I do?
If your question isn't answered here, email our friendly team at hi@smartypals.com.au and we'll be happy to help. For Magnetic PlayWall™ set-up and surface questions, our Installation & Wall Compatibility Guide has step-by-step guidance too.
Do you offer Afterpay or payment plans?
Yes, you can pay with Afterpay at checkout, along with our other payment options, so you can spread the cost if you'd like. Just choose Afterpay when you check out. Any questions, email hi@smartypals.com.au and we'll help.
Returns
Do you cover return shipping?
For faulty or damaged items, yes, SmartyPals covers return shipping and will arrange a replacement or refund. For change-of-mind returns, return shipping is at your own expense and original shipping costs aren't refundable, so please use a trackable service so your return doesn't go astray.
Can I get a refund or store credit?
You can choose either a refund to your original payment method, or store credit. Once we receive and inspect your return, refunds are usually processed within 2 business days, and your bank may take a further 2–10 business days to show it.
How do I start a return?
To start a return, email hi@smartypals.com.au with your order number and the reason for your return, and we'll guide you through our quick process. Returned items should be clean, in resellable condition, with all pieces, accessories and original packaging, plus proof of purchase.
What's your returns policy?
SmartyPals offers a 30-Day Risk-Free Play Guarantee: if an eligible product isn't right for your family, you can request a return or exchange within 30 days of delivery.
One exception - Magnetic PlayWall™ wall decals aren't covered for change of mind, and are only returnable if they arrive damaged, are creased in a way that affects application, or won't adhere when correctly installed on a compatible surface (just send clear photos or video). For any damaged or faulty item, please contact us within 48 hours of delivery.